Returns software that fits a small Shopify store

Built for where you actually are

Most returns apps are priced for merchants doing thousands of returns a month — annual contracts and sales-led onboarding, with a free tier that shifts the cost elsewhere. Return Wise is free at any size right now: unlimited returns, a self-serve return portal, and both store credit and original-payment refunds. (Only a couple of returns a month? Shopify's native returns may be enough — we lay out honestly where the line is.)

• Free, with no order minimum — you don't have to hit a volume threshold to qualify.
• Store credit with an optional bonus to keep revenue in the store when you're ready for it.
• Every feature, no per-return fee — a busy month costs exactly what a quiet one does, and there's no tier to climb when your volume grows, full pricing here. Not a four-figure contract.

Live in about five minutes

• Install from the Shopify App Store.
• Set your return policy — window, reasons, and whether to offer store credit, refunds, or both.
• Go live — shoppers get a self-serve portal, and returns land in one queue you manage.

Your first return, start to finish

• Your shopper opens the return portal from your storefront — or starts the return right inside their Shopify customer account — enters their order number and email, and picks the items and a reason. No support ticket, no back-and-forth.
• The offer shows store credit (with any bonus you've set) side by side with the original-payment refund. They choose and confirm.
• You see it land in the queue. Approve it — or let a rule approve it for you — and store credit is issued to their account instantly; refunds go back to the original payment method.
• Afterwards you both watch the same status timeline — label, carrier scans, delivered, refunded — with email updates at each step.

What it costs while you're small

Two returns a month costs $0. Ten a month costs $0. Fifty a month — more than most small stores ever see — still costs $0. Return Wise is free right now: every feature, unlimited returns, no monthly fee and no per-return fee, so there's no volume at which the bill starts. Stores that install during our founding window keep that for as long as the app stays installed — paid plans will return for new installs later, but founding stores are never migrated and never asked to pay. No credit card, no contract. The pricing page works the numbers at every volume, including the honest limits of the app itself.

Talk to the people who build it

Return Wise is made by a small, independent team. When you have a question or a feature request, you reach the people writing the code — not a ticket queue. It's the kind of support a small store rarely gets from enterprise returns software.