Turn refunds into native Shopify store credit — with an optional bonus that gives customers a reason to come back — with a fair refund option available alongside.
When you refund to the original payment method, the money leaves your store and the customer usually leaves with it. Store credit keeps that value with you as a balance the shopper can spend on a future order — issued as native Shopify store credit tied to their account, so there's no coupon code to create or manage.
Optional bonus: refund $120 as $132 in credit (a 10% bonus). The bonus only costs you if the credit is actually redeemed, and it gives shoppers a concrete reason to choose credit over cash.
The retention dashboard shows what you would have refunded in cash, how much stayed in the store as credit, the bonus you paid, and the net revenue you kept — plus the share of shoppers who choose credit over cash. That makes the bonus a number you can tune against the revenue you retain, not a guess.
Give shoppers a self-serve portal where store credit with an optional bonus is the easy choice, with a fair refund option available alongside. Free plan on the Shopify App Store.
Install Return Wise free
Return Wise