The Shopify returns app built around store credit

Keep the revenue, keep the customer

When you refund to the original payment method, the money leaves your store and the customer usually leaves with it. Store credit keeps that value with you as a balance the shopper can spend on a future order — issued as native Shopify store credit tied to their account, so there's no coupon code to create or manage.

Weighing the tradeoffs first? Read store credit vs. refund on Shopify — and if you already offer credit but it isn't coming back as orders, why your store credit isn't earning you customers.

How the return flows

• Shopper opens a self-serve return from a portal on your store — no email back-and-forth.
• They see store credit first, with any bonus highlighted, and the refund option still available.
• You approve (or let rules auto-approve), and native store credit is issued to the customer account.
• They come back and spend it on a future order.

The bonus math, worked through

Take that $120 return with a 10% bonus. Choosing credit issues $132 to the customer's account; choosing the refund sends $120 back to their card. The $12 difference is the entire cost of the incentive — and you only pay it if the credit is actually redeemed. Credit that's never spent costs $0. There's no coupon code in either path: the balance sits on the customer's account and applies itself at checkout.

That asymmetry is what makes a small bonus safe to leave on: the downside is bounded at the bonus on redeemed credit, while the alternative — a cash refund — moves the full amount out of your store every single time.

What's included

• Native store credit and original-payment refunds — included, with credit issued instantly on approval.
• The optional bonus — included.
• Credit toward a “shop the store” exchange — included.
• The retention dashboard showing credit adoption and the revenue you kept — included.

See the revenue you keep

The retention dashboard shows what you would have refunded in cash, how much stayed in the store as credit, the bonus you paid, and the net revenue you kept — plus the share of shoppers who choose credit over cash. That makes the bonus a number you can tune against the revenue you retain, not a guess.